At the SMRC we welcome feedback from the community about our operations at the Regional Resource Recovery Centre in Canning Vale. With your assistance, we can improve how we work and achieve our vision of delivering sustainable waste management solutions for the benefit of our communities and the environment.
The SMRC’s Community Feedback Hotline is open to the public 24 hours a day, 7 days a week, 365 days a year. You can use the Community Feedback Hotline to:
- Report an odour you suspect may be coming from the RRRC
- Tell us what you think about recycling in the Southern Region of Perth
- Give us feedback about a tour you have been to at our facility
- Give us feedback about your waste calendar and how you would like to receive your information about recycling
Once an odour is reported to the Community Feedback Hotline, details such as the location, time and character of the odour will be immediately sent to the staff at the Regional Resource Recovery Centre, who will conduct an inspection of the Waste Composting Facility, as well as investigate the location where the odour was reported.
Incidences of odour reports to the Community Feedback Hotline are also reported to the Department of Water and Environmental Regulation.
A call to our feedback line will also receive a personal follow up response from an SMRC staff member.
Odours reported hours or days after they have been experienced cannot be verified.
The Community Feedback Hotline, 1300 556 726, is answered 24 hours a day, 7 days a week, all year round.
Click here to view a summary of odour reports to the hotline.